Billing FAQ

How do I request a refund?

  • Users can request a full refund for their subscription within the first 30 days after purchase. To request a refund, contact the OFW customer support team at 0800 453 751 or info@ourfamilywizard.com. Refunds are not issued outside of the 30-day window. For more information about our refund policy, click here

I no longer wish to use my account. How do I delete it?

How do I set up auto-renewal?

How do I cancel the auto-renewal for my account?

I’m a military member. How do I renew the military family discount?

How do I add more MyFiles storage space to my account?

How do I add ToneMeter™ to my account?

How do I purchase my co-parent’s subscription?

How do I update my billing information?