What is the difference between a third party and a professional account?

The third party account gives the ability to see a restricted amount of information, which is pertinent to them. Third party users are only able to view the calendar, create shared journal entries, and send and receive their own messages. These accounts were originally designed to provide people like grandparents or child caretakers with the ability to stay involved with the family.  

The professional account is designed for family law and mental health practitioners to be able to assist single clients or whole families through the website. There are two levels of access which can be granted to a professional user:

  • Access to one parent: Attorneys working with only one parent in a family can be granted access to oversee their client's accounts only. Access to one parent allows the attorney to see communications and other activity from their client’s viewpoint.
  • Access to both parents: Neutral family law professionals are often granted access by both parents in a family, so activity and communications are viewable to the professional via both parents’ viewpoints. Professionals with access granted by both parents can interact with the whole family through the website and assist parents by setting up items like the parenting schedule and expense categories.  This level of access is typically used by parenting consultants, Guardian ad Litems, mediators and other neutrals.